Shipping & Returns

Shipping Questions:

Shipping costs are a flat fee of $11.95. Occasionally, there may be an additional freight charge for heavy, bulky items or items being delivered to a regional location. We will notify you if this applies to your order.
We have partnerships with Australia Post, Couriers Please, and AirRoad.
Our courier partners typically deliver within 3-5 business days to non-regional locations.
Delivery to rural or regional locations may take up to 7-9 business days, depending on the remoteness of the location.
Yes, we provide this service with Australia Post.
We dispatch orders within 24 hours of receiving them. If an order is placed over the weekend, it will be dispatched on the following Monday.
We regret to inform that we do not offer pickups at this stage.
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can track your delivery status by entering this number on the respective courier's website.

Return/Refund Questions:

Our warehouse team packs items with extreme care. However, if your items do arrive damaged, please email us immediately at sales@voltflow.com.au. Include your order number and images of the damage within 48 hours. Our customer service team will get in touch with you promptly to resolve the issue.
If your item is faulty, please contact us immediately at sales@voltflow.com.au. Provide your order number and images or video of the fault. Our customer service team will review the claim. The faulty item may need to be returned, but we will cover the return delivery costs.
To arrange a return, please email our customer service team at sales@voltflow.com.au. Attach images of the item in its original packaging. The item must be in 'as-new' condition, unsoiled, undamaged, and in resalable condition. Otherwise, the refund will not be processed. Within 5 business days of receiving your return, and subject to confirmation that it is in 'as-new' condition, we will issue you a refund via your original payment method. Please note, shipping costs related to a change of mind return, including the cost of shipping the item to you and the cost of return shipping back to us, are your responsibility. This applies even if there was a free, discounted, or other shipping promotion applicable at the time of your order.